Account Deletion & Data Retention Policy
At SamajUnnati, we respect your right to privacy and complete control over your personal data. This document outlines how to request account deletion and explains how your data is permanently removed, unlinked, or archived in accordance with Google Play Data Safety policies.
Total Profile Purge
Your profile, stories, photos, videos, posts, chats, and notification records are permanently deleted immediately upon confirmation.
Family Tree Integrity
Your relative node remains in family members’ trees to preserve ancestral lineage, but your approved connection is severed and unlinked.
Safety & Audit Archive
A record of the deletion is securely placed in our internal DeletedUser table for fraud prevention and legal compliance.
How to Delete Your Account
You can delete your account directly through this website, inside the SamajUnnati mobile app at any time, or submit a request via email.
Want to delete your account online?
Sign in to your SamajUnnati account to process instant self-service deletion directly on the web.
Self-Service in SamajUnnati App
- 1Open the SamajUnnati mobile application on your device.
- 2Navigate to your Profile tab on the bottom navigation bar.
- 3Tap the Settings icon (⚙️) located at the top corner.
- 4Scroll down to the Account Settings section and tap Delete Account.
- 5Review the warnings and confirm deletion. Your account is deleted immediately and you are signed out.
Request via Customer Support
If you no longer have access to your mobile device or cannot open the app, you may request permanent deletion of your account by emailing our team:
Support Email
info@zaddigital.comPlease provide your registered 10-digit mobile number and full name for identity verification. Requests are executed within 48 to 72 hours.
What Gets Deleted & What Is Maintained
In compliance with Google Play Data Safety standards, the table below provides granular details on what happens to each type of data when you initiate an account deletion.
| Data Category | Status / Action | Policy & Technical Details |
|---|---|---|
Stories & Story Highlights | Permanent Purge | All active stories, archived stories, story views, and story reactions uploaded by your account are permanently erased from our servers immediately. |
Images, Media & Uploads | Permanent Purge | All uploaded profile avatars, header banners, post photos, uploaded videos, and custom relationship media files are permanently purged from cloud storage. |
Posts & Feed Publications | Permanent Purge | All community feed posts authored by you, including captions, location tags, embedded media, and public posts, are permanently deleted. |
Social Interactions & Comments | Permanent Purge | All your likes, comments, replies, bookmarks, and shared post records across the platform are immediately scrubbed. |
Direct Messages & Chat History | Permanent Purge | All personal chat messages, unread counters, chat attachments, and direct conversation states initiated by your account are permanently removed. |
Push Notification & Device Tokens | Permanent Purge | All Firebase Cloud Messaging (FCM) push tokens, device hardware identifiers, notification delivery preferences, and notification inbox logs are permanently purged. |
Gamification, Streaks & Scores | Permanent Purge | Your daily check-in streaks, activity karma, community contribution scores, and leaderboard rankings are terminated and reset to zero. |
Family & Friend Tree Linkage | Unlinked / Status Revoked | To preserve lineage records and prevent breaking family trees for other relatives, relative nodes remain in their private trees. However, your account link is removed and the verified / approved status is revoked (reverts to unapproved/pending). |
Audit & Compliance Archive (DeletedUser Record) | Archived in DeletedUser | Your active account is removed from the live User authentication database. An encrypted summary record containing your phone number, deletion reason, and audit timestamps is retained in the secure DeletedUser table for compliance, dispute resolution, and security audits. |
Internal `DeletedUser` Table Archival
When an account deletion is executed, the user record is completely removed from the operationalUserauthentication table, preventing any future logins, token refreshes, or active profile queries.
To satisfy statutory recordkeeping, dispute resolution, abuse prevention, and financial/security audits, essential non-sensitive transaction data is transferred to our secure internalDeletedUsertable:
- Primary identification (verified phone number and full name)
- Account deletion reason (optional feedback provided by user)
- Timestamp of deletion & cryptographic deletion audit trace
Family Tree Connection Handling
In community platforms like SamajUnnati, users often collaborate to build multigenerational family trees. Deleting a person completely would break tree branches for grandparents, parents, children, and siblings.
Therefore, our deletion process handles family trees safely and respectfully:
- The relative node remains visible in relatives' trees to preserve genealogy.
- The approved connection status is revoked: it is no longer marked as an approved user.
- The node becomes an unlinked placeholder with no connection to your deleted login or private data.
Frequently Asked Questions
Can I recover my account after deletion?
No. Account deletion is permanent and irreversible. Once you confirm deletion in the app or via support, your active profile, stories, media, chats, and posts are purged. If you choose to use SamajUnnati again, you will need to register as a new user.
What happens to media and images I shared in messages?
All media files, images, and audio/video files associated with your posts, stories, and chat communications are permanently erased from our file storage buckets.
How long does deletion take?
When using the self-service button in the mobile app, your account is purged instantly and in real time. If submitted via email request to customer support, processing takes between 48 and 72 hours following verification.
Have questions about your data?
Our Data Protection Officer and support team are available to help you with any privacy questions or manual data deletion requests.